Job Description

At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity only pursuing the best available properties in strategically selected markets. We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our residents and investors. If you are searching for a workplace that challenges your talents and recognizes your efforts. NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.

At NewCastle Management Group, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation towards a strong future. We are pursuing a leader to support the staff while providing personal growth opportunities for their success and advancement. The Assistant Property Manager will work with the Property Manager to set the tone of the work environment while modeling the culture of the organization. We will provide the resources for our new manager to ensure the community reflects the philosophy of the company. We are looking for team players and emerging leaders who take initiative, never lose sight of the bottom line, and provide excellent customer service to both internal team members and external customers. Team players who are proactive, organized, and driven will be successful in this role. You must be able to balance your role as both an empathetic team leader to the leasing teams and as a pivotal partner to the Property Manager while contributing to the culture of success of the property and the team.

Detailed Job Description:

• Provide support to the Property Manager and assume a leadership role in their absence.
• Together, with the Property Manager, this role is responsible for the overall operation, and the day-to-day implementation of policies, procedures, and programs to ensure a well-managed, well-maintained community.
• Maintain an acceptable and supportive environment for all residents and oversees site leasing staff and vendors.
• Process move in and move out accounting.
• Actively involved in collections procedures and legal.
• Manage the renewal process.
• Distribute company or community-issued notices.
• Update and maintain reports so that accurate resident and property statistics are reflected.
• Efficient and timely processing of all required administrative items.
• Responsible for overseeing proper maintenance of all resident and property files.
• Courteous, efficient handling of resident complaints.
• Creatively sell with the ability to provide strategic marketing ideas and plans.
• Communicate professionally and effectively with prospects, residents, co-workers, and vendors.
• Ensure timely response to all communications, including voicemails and emails.
• Work with other property management staff to ensure that turned units are ready for move-ins.
• Utilize excellent problem solving, listening, and deductive reasoning skills.
• Deliver top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Help to create and analyze property marketing efforts.
• Be prepared to fill in where needed in the absence of the Property Manager.

Qualifications:

• Minimum 2 years of relevant experience in Property Management.
• Working knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management and accounting software.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.
• Strong customer service skills.
• Skilled in time management and the ability to prioritize tasks.
• Knowledge of relevant landlord-tenant laws.
• Efficient organizational habits and time management skills.
• Applicant must possess excellent communication skills, both written and verbal.

This job description is not meant to cover or include all tasks, duties, or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, but notice will be provided in advance whenever possible.

The Assistant Property Manager conducts all business in accordance with NewCastle Management Group’s established policies and procedures, all Federal, State, and County Fair Housing Laws, Americans with Disabilities Act, and all other laws pertaining to apartments.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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