Associate Business Analyst job at Intercontinental Exchange Holdings, Inc. Atlanta, GA, US

Job Description

Overview:

Job Purpose

We are looking for a motivated and detail-oriented Business Analyst to join our team. This entry-level role is ideal for an individual eager to launch their career in a business analysis and technology-driven environments. The successful candidate will support clients by analyzing business needs, troubleshooting issues, and helping enhance the use of our software solutions.

Responsibilities

Collaborate with clients and internal teams to understand business needs and assist in implementing software solutions
Analyze data to identify trends, support decision-making, and improve business processes
Document client requirements, issues, and enhancement requests clearly and concisely
Support product improvement by identifying common issues and suggesting enhancements
Assist with case resolution, tracking client concerns and ensuring timely follow-up
Work with cross-functional teams (e.g., product, support, development) to ensure client success
Maintain accurate records of interactions and analysis using CRM tools
Leverage internal knowledge bases and tools to support problem resolution and service delivery
Contribute to knowledge-sharing by creating or updating internal documentation and best practices
Monitor and manage task lists, ensuring priorities are met in line with service standards

Knowledge and Experience

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
0-3 years relevant work experience
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities and meet deadlines
Eagerness to learn and grow in a fast-paced environment
Detail-oriented with a proactive and curious mindset
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
Basic understanding of software applications or technology concepts is a plus (training provided)

Preferred

Internship or project experience in business analysis, customer support, or data analysis
Exposure to SaaS environments or client/server systems
Familiarity with tools like CRM software, Splunk, or network troubleshooting tools is a plus

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

#LI-SF1

Job Tags

Full time, Work experience placement,

Similar Jobs

Beihai Haicao Decoration Co., Ltd

ESL teachers(for Natvie ones) Job at Beihai Haicao Decoration Co., Ltd

help kids to develop their listening,speaking,reading and.writing skills happily

Benore Logistic Systems, Inc

Warehouse Manager Job at Benore Logistic Systems, Inc

...Logistic Systems, Inc. is seeking an experienced and strategic Warehouse Operations Manager to lead, plan, and oversee all aspects of warehouse... ...~ Competitive salary ~401(k) with company match (up to 3%)~ Section 125 Pre-Tax Benefit Plan Health & Wellness...

State of Florida

LAW ENFORCEMENT OFFICER Job at State of Florida

...lands of the State. Enforce fish and wildlife laws and regulations, federal rules and regulations, and boating safety enforcement. This... ...resource laws, seizes evidence, makes arrests, and testifies in court. Provides general police protection for citizens and visitors who...

Keurig Dr Pepper

Regional Sales Manager Job at Keurig Dr Pepper

...Overview:**The Regional Sales Manager serves as the front-line business leader, communicator, and facilitator of the KDP Independent Pepsi Selling Organization (IPSO) Team, managing the strategic direction of our aligned business through our Pepsi bottler and distributor...

Aerotek

Mason Job at Aerotek

...ensure materials are plumb, level, and aligned.+ Tie rebar and assist in reinforcing structures.+ Build retaining walls and perform masonry forming.+ Pour footings and assist in layout work.+ Install veneer and decorative masonry finishes.+ Read and interpret...