Associate Business Analyst job at Intercontinental Exchange Holdings, Inc. Atlanta, GA, US

Job Description

Overview:

Job Purpose

We are looking for a motivated and detail-oriented Business Analyst to join our team. This entry-level role is ideal for an individual eager to launch their career in a business analysis and technology-driven environments. The successful candidate will support clients by analyzing business needs, troubleshooting issues, and helping enhance the use of our software solutions.

Responsibilities

Collaborate with clients and internal teams to understand business needs and assist in implementing software solutions
Analyze data to identify trends, support decision-making, and improve business processes
Document client requirements, issues, and enhancement requests clearly and concisely
Support product improvement by identifying common issues and suggesting enhancements
Assist with case resolution, tracking client concerns and ensuring timely follow-up
Work with cross-functional teams (e.g., product, support, development) to ensure client success
Maintain accurate records of interactions and analysis using CRM tools
Leverage internal knowledge bases and tools to support problem resolution and service delivery
Contribute to knowledge-sharing by creating or updating internal documentation and best practices
Monitor and manage task lists, ensuring priorities are met in line with service standards

Knowledge and Experience

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
0-3 years relevant work experience
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities and meet deadlines
Eagerness to learn and grow in a fast-paced environment
Detail-oriented with a proactive and curious mindset
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
Basic understanding of software applications or technology concepts is a plus (training provided)

Preferred

Internship or project experience in business analysis, customer support, or data analysis
Exposure to SaaS environments or client/server systems
Familiarity with tools like CRM software, Splunk, or network troubleshooting tools is a plus

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

#LI-SF1

Job Tags

Full time, Work experience placement,

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