Job Description

Are you ready to help educators navigate, accelerate, and celebrate personalized learning?

Pearson is the world's leading learning company, and Navvy is our flagship classroom formative assessment system. Designed by educators and backed by learning scientists, Navvy is the only comprehensive assessment system that aligns to the rigor of learning standards and diagnoses competency in a timely, specific, and accurate manner.

You will be a founding member of our Community Success team - the right candidates will bring ideas, experience, or expertise that can be drawn on to inform and shape our emerging Success team - and will enjoy contributing to building something new.

As a Navvy Associate Community Success Manager, your role boils down to this one charge:

Ensure every single one of our Navvy Clients experiences maximum lifetime value, with minimum effort and time-to-value, and do so in a way that nurtures joy and loyalty.

To accomplish that, you will support a portfolio of clients (state, federal, and/or district) and own your assigned portfolio's Navvy experience "end to end", including:

• Implementation Support

• Assist in determining the best Navvy implementation strategy for clients by gathering information about their instructional, assessment, and technology priorities. Support the Community Success Manager in building shared investment in the implementation.

• Data Integration Assistance

• Support clients with roster data integrations and configurations in the Navvy platform. Collaborate with internal teams to ensure accuracy and troubleshoot issues as needed.

• Onboarding Coordination

• Assist in facilitating onboarding activities before "go live." Ensure clients have a clear understanding of the process by providing timely communication and logistical support to minimize time-to-value.

• Training Coordination

• Schedule and coordinate training sessions for clients, including standard and custom training offerings. Support Community Success Managers and trainers in delivering sessions and ensure clients have access to necessary training materials.

• Community Support

• Handle Community Support inquiries, including complex issues. Contribute to the development of support resources to enhance first-call resolution.

• Engagement and Adoption

• Monitor usage data, Community Support data, and other client metrics to assist in proactive outreach efforts that enhance engagement and retention.

• Support recurring client check-ins by gathering relevant data and preparing reports for Community Success Managers. These require exceptional communication skills, deep familiarity with teaching and learning, comfort with data cycles, and good judgement.

• Collaboration for Account Success

• Work closely with Sales, Success, and Support teams to ensure a seamless client experience. Provide internal teams with insights from client interactions to support renewals, expansions, and overall client satisfaction. There is an inextricable link between these teams and valuing that partnership is essential!

Skills, Qualifications, and Experience:

• Must be experienced K-12 educator in US public schools or have EdTech Customer Success Experience.

• Bring an exceptional level of warmth (warmth, not extroversion) to every interaction.

• Want to get it right, not be right. We take our work very seriously, but not ourselves.

• Operate as an elite, not an elitist. We are a low-ego, high-agency team.

• Demonstrate evidence of personally using formative assessment data to accelerate positive learning outcomes for students and have a compelling story to tell about that experience.

• Value the entire customer journey from Sales, to Success, and Support, and contribute positively to it by strengthening collaboration with our Sales and Support counterparts. Believe that Sales, Success, and Support are inextricably linked.

• Consistently provide a world-class experience to our Navvy Community Members that nurtures value, joy, and loyalty.

• Meticulously tend to repetitive, computer-based configuration tasks.

• Lead high-impact professional development for adult educators with joy and rigor.

• Articulate a cogent philosophy around teaching and learning that is consistent with Navvy's core value proposition.

• Be willing to travel up to 6 nights/month and understand "peak" travel seasons include August - early October, January - February, and June.

• Experience with Microsoft Suite and SalesForce preferred.

This is a one-year contract position with the opportunity to extend or convert to full-time based on performance.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The full-time salary range is between $50,000-65,000.

This position is eligible to participate in an annual incentive program.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: SALES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 19271

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