Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at  

Location: USA - Memphis, Lenox Center Court 

Division: Air & Sea 

Job Posting Title: Broker 

Time Type: Full Time

Summary

Primary duty is to classify imported goods and to process complex import transactions, including all related activities, for an assigned base of accounts. Train and advise team members in areas of Customs regulations, classification, and valuation. Work with clients to establish detailed profiles and procedures that properly represent clients’ import processes. Communicate changes in regulations, Customs, and other government agency procedures to clients.  Alert clients to special areas of concern or to potential problems in the import process. Perform all duties correctly, cost-efficiently, in compliance with Company standards. This position is exempt and typically reports to a licensed Customs Brokerage Manager, Import Operations Manager, or Branch Manager under general supervision.

Duties and Responsibilities

• Classify import items and notify Customs to determine appropriate import duties.
• Train and advise team members in areas of Customs regulations, classification and valuation.
• Maintain a high level of expertise in all areas of U.S. Customs regulations, including customs clearance processes, classification and valuation.  Perform regular review of trade publications as well as attend all (CBP) customs sponsored seminars in assigned area.
• Perform audit review on all assigned brokerage files and payments to customs.
• Maintain and keep current all customs compliance documentation.
• Initiate and develop written procedures, as assigned, for handling each account served by the team, including billing, classifications, valuation rules, schedule of fees, Customs correspondence, post entry process, and any other related information.  Manage the appropriate databases to reflect these procedures.
• Receive, review, and process high-volume and/or complex import transactions for an assigned base of accounts, including the classification and valuation of goods.
• Process documents through the Company’s ABI system, obtaining Customs release and other government agency releases as appropriate.  Arrange both delivery and the invoicing of the import account for services rendered.
• Review and monitor all Customs rejections, requests for information for clients and any other government agency, and other correspondence.
• Adhere to all domestic and international shipping regulations.
• Communicate with clients, coworkers, and supervisors in a clear, concise, and timely manner.
• Provide excellent and timely customer service, under the limited supervision and advice of the department Supervisor or Manager, by proactively informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility.
• May identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
• May provide input on team performance as assigned.
• Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
• If DSV University systems training has been completed, employee may be required to train new employees in systems, at branch. 
• Perform other duties as assigned.

Educational background / Work experience

• Broker’s License required.

Skills & Competencies

Mathematical Skills

Excellent math skills, along with the ability to calculate freight measurements, weight and convert to international units.

Other Skills

· Very good verbal communication skills and past customer service experience are required, as work includes extensive phone contact with carriers and other parties concerning the import process.

· Very good written communication skills to compose complex letters regarding Customs problems and proposed resolutions.  Must have the ability to edit and proof business correspondence and reports.

· The ability to organize, prepare, and assemble documents or reports containing data from several sources.

· The ability to use Company-standard software for word processing, spreadsheets, etc., to generate more elaborate reports, charts, and graphs as applicable.

· The ability to perform the functions of an Import Specialist I, II, or III as needed.

Function / Market & Industry Knowledge / Business Acumen / Processes

Preferred Qualifications

• A minimum of two years increasingly responsible international transportation industry experience preferred and a minimum of two years of college courses in supply chain logistics, international transportation, or a related field of study preferred.

Language skills

• English (reading, writing and verbal)

Computer Literacy

• Computer skills, including frequent prior use of MS Outlook, Excel and Word

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear.  The employee uses computer and telephone equipment.  The vision requirements of this job include close vision and distance vision.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is $20.75 - $28.00 / hour.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .

Job Tags

Similar Jobs