:
We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team at I4A. This role is crucial in driving our commitment to providing exceptional service and achieving superior client satisfaction. You will be responsible for handling outbound calls, booking appointments, and ensuring high engagement and follow-up rates.
Responsibilities:
- **Make Outbound Calls**: Conduct 125-160 calls daily to potential and existing customers to schedule appointments or follow up on previous inquiries.
- **Appointment Scheduling**: Efficiently manage customer interactions to maximize appointment bookings, aiming for a booking rate of 8-15 appointments per day.
- **Customer Engagement**: Maintain high levels of customer interaction, ensuring each call is handled with a high degree of quality and professionalism.
- **Achieve Show-Up Rates**: Implement strategies to ensure a 70-80% show-up rate through effective confirmation calls and reminders.
- **Performance Tracking**: Keep accurate records of calls made, appointments booked, and customer feedback, contributing to weekly performance reports.
- **Participate in Training and Meetings**: Engage in regular training sessions to improve call tactics and strategies and participate in daily check-ins to set personal goals and discuss challenges.
- **Feedback and Improvement**: Provide feedback on call processes and participate in continuous improvement of calling strategies to meet and exceed performance targets.
Required Skills & Qualifications:
- **Excellent Communication Skills**: Strong verbal and written communication skills with an ability to convey information clearly and effectively.
- **Persistence and Energy**: High level of enthusiasm and resilience, with a strong drive to achieve sales targets.
- **Time Management**: Proficient in managing time effectively, ensuring productive use of work hours for maximum call volumes and follow-ups.
- **Problem-Solving Skills**: Ability to quickly identify and address customer issues or concerns to prevent escalation.
- **Technical Proficiency**: Comfortable using call center technology, including CRM software and telephone systems.
- **Attention to Detail**: Keen attention to detail to accurately record data and maintain customer records.
Education & Experience:
- High school diploma or equivalent required.
- Previous experience in a call center or sales environment preferred, but not mandatory.
Job Types: Full-time, Part-time
Pay: $17.77 - $20.20 per hour
Expected hours: 20 - 40 per week
Benefits:
Shift:
Ability to Commute:
Work Location: In person
...position is only open to candidates who are currently authorized to work in the United States. We are seeking an Appliance Repair Technician to become part of our Florida West team! You will perform all repair, installation, and maintenance dues required by our...
This company is looking for PREMIER candidates to fill their open position of Restoration Estimator. We are partnered in helping a growing and well-established commercial restoration company find qualified and talented individuals like yourself. They are interested in highly...
...team.About This RoleWe are looking for a creative and detail-oriented Digital Strategist, who is resourceful and tech savvy. The new hire will be responsible for planning and managing marketing initiatives but also help with business development activities. Such...
...Resource Group Ltd. Is a Private Security Company based in Fort Worth, TX that is currently seeking candidates for immediate job openings for armed security positions (full and part time). Details: Armed (Level 3) Security Position: $20.00-$23.00hr. Unarmed (...
...looking for a team player with focus on increasing awareness and adoption of Amazon Web Services by engaging with Department of Homeland Security directly and also eco-system of solutions providers who are reinventing their IT strategy by adopting and delivering cloud...