:
We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team at I4A. This role is crucial in driving our commitment to providing exceptional service and achieving superior client satisfaction. You will be responsible for handling outbound calls, booking appointments, and ensuring high engagement and follow-up rates.
Responsibilities:
- **Make Outbound Calls**: Conduct 125-160 calls daily to potential and existing customers to schedule appointments or follow up on previous inquiries.
- **Appointment Scheduling**: Efficiently manage customer interactions to maximize appointment bookings, aiming for a booking rate of 8-15 appointments per day.
- **Customer Engagement**: Maintain high levels of customer interaction, ensuring each call is handled with a high degree of quality and professionalism.
- **Achieve Show-Up Rates**: Implement strategies to ensure a 70-80% show-up rate through effective confirmation calls and reminders.
- **Performance Tracking**: Keep accurate records of calls made, appointments booked, and customer feedback, contributing to weekly performance reports.
- **Participate in Training and Meetings**: Engage in regular training sessions to improve call tactics and strategies and participate in daily check-ins to set personal goals and discuss challenges.
- **Feedback and Improvement**: Provide feedback on call processes and participate in continuous improvement of calling strategies to meet and exceed performance targets.
Required Skills & Qualifications:
- **Excellent Communication Skills**: Strong verbal and written communication skills with an ability to convey information clearly and effectively.
- **Persistence and Energy**: High level of enthusiasm and resilience, with a strong drive to achieve sales targets.
- **Time Management**: Proficient in managing time effectively, ensuring productive use of work hours for maximum call volumes and follow-ups.
- **Problem-Solving Skills**: Ability to quickly identify and address customer issues or concerns to prevent escalation.
- **Technical Proficiency**: Comfortable using call center technology, including CRM software and telephone systems.
- **Attention to Detail**: Keen attention to detail to accurately record data and maintain customer records.
Education & Experience:
- High school diploma or equivalent required.
- Previous experience in a call center or sales environment preferred, but not mandatory.
Job Types: Full-time, Part-time
Pay: $17.77 - $20.20 per hour
Expected hours: 20 - 40 per week
Benefits:
Shift:
Ability to Commute:
Work Location: In person
Wanted full-time or part-time, dayshifts, no weekends parts picker.If you want to work for a small company family feel not a production... ...currently hiring for a parts picker to work in our Sharp Parts warehouse, Mon thru Fri 7:00 am to 5:00 pm. Can work any of these hours...
...Certified or Board Eligible in Psychiatry Experience: Successful completion of an ACGME physician residency program Preferred Experience: Completion of a Consult Liaison Fellowship Licensure: Current unrestricted license to practice medicine in the State of...
...What you'll do... The prescriptions are stocked. We need you to bring the passion. TheWalmartRx Manageroperates the pharmacy from a place of true caring. Come ready to showyour heart for the community we serve, as well as the staff you will grow and develop...
...cuisine in daily life. Walong Marketing Inc. welcomes you to join our team! Job Overview: We are seeking a reliable and hardworking Warehouse Associate to join our team. As a Warehouse Associate, you will be responsible for various tasks related to materials handling,...
...departments and the opportunity to step outside your role and expand your knowledge and skill sets. As our in-house videographer and photographer, you'll play a pivotal role in shaping the narrative of our groundbreaking products, particularly in Horizontal Directional...