Job Description

The CAPTAIN position at Genesis House New York is a pooled-tip service role that focuses on Sales and Service of Food and Beverage as the primary guest-facing role throughout the Dining Experience.

Essential Duties of a Captain at Genesis House include communicating menu information to guests, taking orders and communicating those orders to the Back of House team, and coordinating with Back Servers and Front of House Hourly positions for general maintenance of the Dining Room.

This staff member coordinates with the Back Server Staff, Sommeliers, and Expediters to conduct Service as direct reports to FOH management. 

CAPTAIN

Essential Duties

• Oversee and guide guest’s complete dining and restaurant experience
• Provide knowledgeable, approachable, efficient, energetic, and thoughtful service at all times
• Full knowledge of food and beverage menu items including the major components of a dish/drink; this may include ingredients and their source, simple descriptions of unfamiliar ingredients, preparation, and/or execution of correct food and beverage service
• Adhere to all company service standards and protocols
• Demonstrable general knowledge of food and beverage menu items, allergies, preparations, prescriptive verbiage, and cultural background
• Confident and correct use of POS system for order entry and payment processing
• Assist in setting up the restaurant for service, and breaking down at the end of the shift
• Ensure food and beverage arrive to guests quickly and correctly; and confirming guest satisfaction
• Ensure proper table maintenance, including water service, pre-bussing, etc.
• Adeptly provide tableside service, including the use and maintenance of in-table grills, and the instruction to guests on their safe and effective use
• Ensure guests are charged correctly and receive proof of payment in a timely manner
• Communicate respectfully with chefs (and kitchen team) as necessary
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any guest issue or complaint
• Assist in maintaining the cleanliness of service tools and service areas
• Follow mandated safety and sanitation procedures at all times
• Stocking and preparing service related items
• Adhere to grooming and dress code standards
• Other General Maintenance and food service tasks as Assigned

Skills & Requirements

• Minimum 2 years serving experience in a high volume environment
• Weekend and Holiday availability
• Knowlege of Korean food and Culinary practices is highly reccomended
• Strong food and beverage knowledge and a passion for the service industry
• Excellent communication, interpersonal skills, and a collaborative attitude
• Must possess exceptional work ethic, strong attention to detail, and a collaborative attitude
• Receptive to constructive criticism and performance feedback
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• Basic food and wine knowledge preferred

Full-time positions offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. 

Compensation Details

Compensation: Hourly ($30.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Wellness Program

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