Job Description

Amazon is seeking a highly intelligent, high-judgment and self-motivated communications professional to join our WW Operations Internal Communications team (OIC). This individual will play a critical role in identifying and rapidly responding internally to emerging topics and issues across NA’s Consumer & Operations businesses (fulfillment centers, sortation centers, delivery stations, air hubs, and more). The candidate will have dealt with complex, high-profile, and fast-moving situations and should be comfortable with rapid response to a wide range of topics, including handling issues management. The successful candidate should possess excellent communications skills, project management experience, exceptional initiative, talent for collaboration, external and internal communications experience, and the capacity to assess situations quickly and respond appropriately. The candidate's experience should include management of multiple stakeholder groups, building robust communications programs and delivering results, and exemplary written and oral communications skills. The individual in this role needs to love and have deep experience in reactive communications, thrive on unwinding fast-moving and complex topics, and enjoy creating standard work resources, mechanisms, and structure to scale support. They should be able to think and communicate clearly and thrive in a fast-paced and deadline-oriented environment.

Key job responsibilities:

• Monitor, assess, escalate, prioritize, and resolve a variety of situations occurring simultaneously with excellent judgement
• Ability to work across multiple stakeholders to quickly gather details and develop and deliver the needed communications
• Develop creative, effective approaches to difficult and time-sensitive communications challenges (including support of issues through the team’s on-call rotation)
• Look around corners to spot emerging topics and develop proactive and preventive communication plans
• Own creating and maintaining toolkits, playbooks, processes, and messaging databases for global internal communication partners
• Pay unrelenting attention to details

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,900/year in our lowest geographic market up to $147,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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