This is a remote position.
We are seeking a knowledgeable and enthusiastic Cruise Experience Specialist to help clients plan unforgettable cruise vacations tailored to their preferences, lifestyle, and budget. In this role, you’ll serve as a trusted advisor, guiding clients through ship selections, itineraries, cabin options, excursions, and onboard experiences. Your expertise in the cruise industry will ensure a smooth and enjoyable booking process from initial inquiry to post-cruise follow-up.
Key Responsibilities:
Consult with clients to understand their travel goals and recommend ideal cruise lines, ships, and itineraries
Provide expert knowledge on destinations, cruise packages, cabin categories, dining, and onboard amenities
Coordinate all aspects of cruise booking, including pre- and post-cruise travel, insurance, excursions, and special requests
Build and maintain relationships with cruise line representatives and vendors to stay updated on promotions and offerings
Assist clients with documentation, travel requirements, and real-time support before and during travel
Maintain accurate records in booking systems and CRM platforms
Have access to book more than just cruises
Qualifications:
Passion for cruising and in-depth knowledge of cruise lines and destinations
Strong customer service and sales skills
Excellent verbal and written communication
Highly organized and detail-oriented
Previous travel industry or cruise experience is a plus, but not required—training provided
Proficient with online booking tools and office software
Benefits:
Flexible remote work environment
Access to exclusive travel perks and discounted cruise rates
Familiarization (FAM) cruise opportunities and industry training
Supportive, collaborative, and cruise-loving team culture
Career growth opportunities within the travel sector
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