Job Description
We're seeking a friendly and professional Customer Service Representative to join our team! This role is essential for supporting customers and ensuring that they have a smooth and positive experience with our products and services.
Responsibilities:
Process customer orders through multiple channels, including phone, fax, email, and EDI.
Provide accurate pricing and assist customers with any pricing discrepancies or questions.
Suggest alternative product options and recommend relevant products to customers.
Ensure that the products and quantities customers receive match their expectations.
Monitor and update customers about the status of their orders, including backorders and delivery exceptions.
Use product knowledge to assist customers with any questions or issues, and troubleshoot basic product concerns.
Educate customers about company services and policies, ensuring they have a clear understanding.
Manage call queues and prioritize tasks to meet departmental goals.
Maintain a professional, courteous, and sincere image when interacting with customers.
Proactively follow up on customer inquiries to prevent repeat issues.
Keep accurate records of paperwork in accordance with retention policies.
Resolve customer concerns and complaints, ensuring satisfaction while adhering to company guidelines.
Refer any product injury claims to the appropriate teams (Risk Management and Regulatory Affairs).
Monitor orders to prevent any violations of FDA or regulatory guidelines and support the Regulatory team with documentation.
Collaborate with sales representatives to handle their orders, answer questions, resolve customer issues, and communicate sales leads or potential problems.
Work closely with Distribution Center teams to resolve order issues and act as a liaison for order amendments and shipping questions.
Document customer interactions to facilitate easy follow-up and resolution of inquiries.
Provide management with feedback on customer experiences and suggestions for process improvements.
Continue to increase product knowledge to reduce the need for support from other departments.
Manage special projects, such as back-order reports, freight claims, returns, and other team-related tasks.
Promote a team-oriented environment by cooperating and communicating with colleagues.
Support management with special projects and other related duties as needed.
Qualifications:
To be successful in this role, you'll need excellent verbal and written communication skills, strong problem-solving abilities, and a keen attention to detail. You should be comfortable working in a fast-paced environment and able to juggle multiple tasks at once. A positive, professional phone manner and the ability to work both independently and as part of a team are essential.
An Associate's Degree or a minimum of three years of related experience (or an equivalent combination of education and experience) is preferred.
Computer literacy and excellent time management skills are required.
A sense of urgency and the ability to prioritize tasks effectively is crucial.
We are committed to creating an inclusive work environment and encourage individuals with disabilities to apply, with reasonable accommodations available as needed.
Employment Type: Full-Time
Salary: $ 20.00 25.00 Per Hour
Job Tags
Hourly pay, Full time, Work at office,