Customer Service (Ops Support) Specialist Job at Directors Investment Group, Abilene, TX

YlMrYjhqRUduQ3NYeVp2Q0p0aXRxcTlieHc9PQ==
  • Directors Investment Group
  • Abilene, TX

Job Description

Does this describe you?

Organized

Adaptable

Disciplined

Detail-Oriented

If so, let’s talk!!

We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST  who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position -- within our Operations Division -- that includes high integrity customer care, processing new business, processing claims, working with insurance companies,or any other area that has high volume on a specific day.

Job Responsibilities

  • Maintain customer profiles
  • Establish and maintain a positive working relationships to promote a quality service image
  • Organize and work with detailed records
  • Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions.
  • Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels

Qualifications

  • Ability to gather accurate information
  • Effective problem resolution and critical thinking skills
  • Excellent written and verbal communication skills
  • Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software
  • Strong organizational skills
  • Dependability, integrity and compassion are a must

About Funeral Directors Life

Funeral Directors Life,  a subsidiary of Directors Investment Group (DIG),  offers an award-winning workplace that is truly one-of-a-kind.

Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.

DIG  has been recognized with numerous workplace awards, including the prestigious  FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by  Texas Monthly .

Based in Abilene, TX,  DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes  DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer

Job Tags

Full time, Flexible hours,

Similar Jobs

The Converse Home

Resident Care Assistant Job at The Converse Home

 ...About the Job About Us: Converse Home is a warm and welcoming assisted living community in downtown Burlington dedicated to providing exceptional care and support to our residents. Our team is committed to creating a nurturing and safe environment where residents... 

Northern Nevada Medical Group

NP/PA - HOSPITALIST - Outdoor Playground - No State Income Tax - Four Seasons - Beautiful Northern Nevada Job at Northern Nevada Medical Group

 ...outstanding NP/PA-physician relationships and a cohesive team dynamic. This is an ideal position for a recent graduate or a seasoned professional. Please note: This position is not available for J-1 or H1-B visa sponsorship. Position Highlights Full-... 

AbbVie

Regional Communications Associate Director Job at AbbVie

 ...deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We...  ...Tik Tok . Job Description AbbVies Corporate Communications team is responsible for enterprise internal and external communications... 

The Medical Transcription Service

Work From Home as a Medical Transcriptionist Job at The Medical Transcription Service

We are looking for good pathology MTs who can work evenings. Must reside in the U.S. or Canada. Our MTs are independent contractors working from home. For more information regarding earning potential, equipment needed, and the reports we transcribe. Please email us for... 

Career Movement

Controller Assistant Job at Career Movement

 ...We are looking for an experienced Assistant Controller to oversee financial operations for a designated division, offering strategic guidance and financial support to management across multiple locations. This role involves handling budgets, job costing, and financial...