Customer Support Representative Job at Sidecar Health, Remote

YUNxYStqSUdseThTelpQS0pOdXZvSzVRd3c9PQ==
  • Sidecar Health
  • Remote

Job Description

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

**Must reside in Colorado, Florida, Georgia, North Carolina, or Ohio for consideration**

About the Role

Our Member Care team is at the heart of our mission to transform healthcare. We’re looking for warm, passionate individuals to join us in delivering exceptional support to our members. In this role, you’ll answer questions, resolve issues, and help ensure our members can access the care they need.

As part of a dynamic startup, you’ll have ample opportunities to grow, tackle new challenges, and make a meaningful impact every day.

What You'll Do

  • Handle inbound calls and chats from our members regarding Sidecar Health’s products and services
  • Provide excellent customer service in a timely and positive manner
  • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
  • Handle issues and complaints where appropriate
  • Maintain policies and standard operation procedures

What You'll Bring

  • Strong interpersonal communication skills and empathy to build trust with members
  • Tenacity and adaptability to excel in a fast-paced startup environment
  • Excellent written and verbal communication skills and a comfort answering questions on the fly
  • Sharp attention to detail and creative problem-solving skills to guide members through their plans
  • Availability to work full-time, 8-hour shifts, extending into our evening business hours
  • A reliable, high-speed internet connection for seamless remote work
  • High school diploma or equivalent
  • Bilingual in Spanish and English (preferred)
  • Experience in healthcare or insurance (preferred)

What You'll Get

  • Competitive hourly rate, company equity, and ample opportunities for growth
  • Comprehensive Medical, Dental, and Vision benefits
  • A 401k retirement plan
  • Paid vacation and company holidays
  • IT equipment, including laptop and monitors
  • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected hourly rate for this position is $15.00 - $20.00.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Tags

Remote job, Hourly pay, Holiday work, Full time, Shift work, Afternoon shift,

Similar Jobs

Saint Luke's Hospital of Kansas City

Med Surg Nursing Assistant, FT Days Job at Saint Luke's Hospital of Kansas City

 ...team oriented, eager to expand their skills, and possess a strong attention to detail.We are excited to offer opportunities for entry level and experienced CNAs, nursing assistants and patient care techs. If you have had an interest in providing patient care but don't... 

Children's Hospital Los Angeles

Pharmacist II / Hematology Oncology Pharmacy / Full Time / Days Job at Children's Hospital Los Angeles

 ...California.Here world-class experts in medicine, education and research work together to deliver family-centered care half a million...  ...afternoons and with alternating weekends.**Position Summary:** The Pharmacist II is responsible for the daily organization and supervision... 

Interim Healthcare of Downstate Illinois

3rd SHIFT CNA - Home Care PEORIA Job at Interim Healthcare of Downstate Illinois

Interim Healthcare is looking for overnight caregivers/ CNA's to provide hands on care in the home.in Peoria and the surrounding areas. Must have a valid driver's license and current auto insurance.

The Winsor School

Archivist / Library Assistant Position (Full-Time) Job at The Winsor School

 ...availability of a wide array of diversity efforts and programs, and participating in the greater Boston community. Archivist/Library Assistant The Winsor School is an independent day school for academically promising and motivated girls in grades five through twelve... 

Interim HealthCare - Salt Lake City, UT

Hero LPNs Wanted Job at Interim HealthCare - Salt Lake City, UT

Are you a Licensed Practical Nurse (LPN) ready to make a significant impact at a moments notice? At Interim HealthCare Utah, we provide crucial support to healthcare facilities during their most critical times. We are on the lookout for dedicated LPNs who are passionate...