Job Description

Position Summary

A digitally innovative subscription-based service provider is onboarding Entry Level Remote Support Agents to strengthen its growing customer service division. This fully remote role is ideal for those seeking to begin a career in tech-enabled support without prior experience or a college degree. Pay starts at $25/hour and can increase up to $35/hour depending on performance and schedule flexibility. With comprehensive training, flexible scheduling, and no requirement for voice communication, this opportunity is open to anyone ready to take on a remote support position that’s modern, supportive, and growth-oriented.

About the Role

The client is a fast-growing platform serving thousands of customers in the wellness and lifestyle space. As a Remote Support Agent, you’ll provide professional support to customers exclusively via chat and email—resolving order concerns, offering product insights, and answering account-related questions. Your mission is to ensure every customer receives a timely, empathetic, and efficient response. You'll operate within a collaborative remote team that values clear writing, responsiveness, and solution-oriented communication. The brand prides itself on low-stress interactions and has designed this non-phone role to meet the needs of both its support staff and its diverse customer base.

Key Responsibilities

Respond to Chat Requests: Use the client’s browser-based support dashboard to engage in real-time conversations with customers seeking help with their accounts, billing, or product questions.

Manage Email Tickets: Answer support emails regarding refunds, returns, subscription changes, or general inquiries, providing thorough and thoughtful responses within defined SLAs.

Tag and Track Interactions: Apply proper tags and resolution categories to every support case, contributing to internal analytics and future workflow optimization.

Use Internal Knowledge Base: Reference templates and internal guides to ensure accurate and consistent replies, updating your knowledge regularly as company offerings evolve.

Resolve Delivery Issues: Investigate lost or delayed orders using tracking tools and coordinate reshipments or refunds as appropriate.

Process Subscription Requests: Assist with account cancellations, upgrades, or reactivations in accordance with the client’s policies, ensuring a smooth customer experience.

Document Unusual Cases: Flag edge cases for supervisor review, and submit insights on patterns or system bugs that could impact user experience.

Collaborate Across Teams: Communicate with technical, logistics, and marketing teams to resolve issues that cross department boundaries.

Monitor Live Queue Metrics: Maintain awareness of chat queue health and manage your pace to help meet team-wide support goals.

Meet and Exceed KPIs: Track your own performance around response time, resolution efficiency, and customer feedback, with coaching provided regularly.

Participate in Peer Reviews: Occasionally review other team member chats to contribute constructive feedback and learn new approaches to communication.

Contribute to Help Center Improvements: Share suggestions to enhance canned replies, macros, and public FAQ articles based on your customer interactions.

How Your Day Will Look

Morning

Start with a daily sync-up message in the team chat. You’ll then open your dashboard, review your personal support metrics from the previous day, and begin answering chat tickets queued overnight. Expect to support customers trying to reset passwords, modify subscriptions, or inquire about recent orders.

Midday

During peak customer activity, you’ll handle simultaneous live chat conversations while staying responsive to incoming email threads. You’ll also spend time contributing to team discussions about recurring customer issues and identifying how to streamline internal processes.

Afternoon

As volume winds down, you’ll prioritize finalizing any unresolved tickets, submitting bug reports or product suggestions, and prepping notes for the next shift. You’ll wrap up your day by marking your shift as complete and ensuring all work is documented accurately for team reference.

Required Qualifications

Must be fluent in written English and capable of clear, courteous communication

Ability to manage chat and email platforms simultaneously

Can type at least 40 words per minute with minimal errors

Strong reading comprehension and pattern recognition

Self-starting mindset and accountability in independent work settings

Internet connection stable enough to support real-time tools

High school diploma or GED equivalent

Comfortable learning new tools like Intercom, HelpScout, or similar platforms

Flexible availability, with openness to working one weekend day

No prior professional experience needed—just a willingness to learn

Detailed Skill-Building Tips for Success

Typing Speed and Responsiveness

Live chat support thrives on fast, accurate typing. You can improve by practicing daily using typing speed games or focus drills. As your comfort level increases, your chat handling capacity will naturally grow.

Understanding the Product Ecosystem

Commit to knowing the client’s offerings inside out. Study internal product guides and periodically check announcements so you can confidently handle even uncommon questions or issues.

Written Communication Excellence

Clear writing builds trust. Always aim for polite, positive phrasing and clarity. For instance, “I can definitely help with that” sets a constructive tone from the start. Short paragraphs with a friendly tone go a long way.

Task Juggling Without Stress

You’ll frequently switch between multiple tasks. Use built-in chat macros, tabbed browsers, and keyboard shortcuts to navigate smoothly. Maintaining mental to-do lists and prioritizing urgent chats will set you apart.

Keeping Cool Under Pressure

Not all chats go smoothly. When tensions rise, use empathy-driven language to validate the concern and redirect the conversation toward a resolution. Take quick, approved breaks when needed to stay sharp.

Always Learning

The company provides micro-trainings and updated SOPs often. Set aside 15 minutes weekly to review changes or pick up a new feature. Being up to date makes your work faster and easier.

Onboarding Process with the Client

1. Resume Submission & Questionnaire

Submit your application with an up-to-date resume. You’ll then complete a short questionnaire assessing your written tone and basic typing speed.

2. Screening Interview

Qualified candidates move on to a video call with the support manager, who will evaluate communication skills, internet readiness, and schedule fit.

3. Chat Simulation Exercise

You’ll be sent three common customer scenarios and asked to craft live chat responses. This ensures you're comfortable with tone, grammar, and structure.

4. Virtual Training Week

A 5-day paid training includes guided modules, live practice chats, and training in the client’s software environment. Support is available throughout.

5. Mentored Shift Pairing

After training, you’ll begin working alongside a lead agent. You’ll manage a limited chat load while receiving live feedback in real time.

6. Official Launch

Once quality goals are met, you’ll receive your full weekly shift assignment and be fully integrated into the remote support team with continued mentorship.

Company Culture

The client has built a culture rooted in transparency, autonomy, and peer support. Rather than micromanagement, the company relies on trust and regular communication through tools like Slack, Notion, and Loom. Recognition is frequent, and employees are encouraged to take ownership of their performance and professional development. There’s an emphasis on asynchronous work to accommodate different time zones and work styles. Whether you're working from a coffee shop, co-working space, or your kitchen table, you’ll be part of a team that respects your time and contributions.

Alternative Benefits

Work-from-home flexibility with self-managed shifts

No commuting or geographic restrictions

Paid online training modules and certification bonuses

Team awards based on quality scores and ticket volume

Personalized development plans and upskilling access

Optional wellness reimbursement (up to $100/month)

Peer recognition points that can be redeemed for rewards

Invitations to quarterly remote team social events

Why This Opportunity is Perfect for You

Whether you’re just starting out or seeking a pivot to remote work, this role gives you everything you need to thrive—flexibility, autonomy, and meaningful daily interactions. You’ll grow your professional communication skills, become confident with modern support tools, and enjoy a supportive remote environment that values growth over experience. If you want a legitimate online job where your input is valued and your hours are respected, this is an ideal first step into the remote job market.

Frequently Asked Questions

Is this a voice support job?

No. You will not be taking any phone calls. All communication with customers is through typed chat and email.

Do I need to have customer service experience?

Not at all. Many of our team members started without any formal experience. Training is included and ongoing support is available.

What type of schedule will I have?

You’ll submit your availability weekly and work consistent hours. There are options to pick up additional shifts if desired.

Can I work part-time?

Yes. The minimum is 20 hours per week, and many agents work between 20 and 35 hours. Full-time opportunities are also available.

What tools do I need?

A laptop or desktop computer, reliable internet, and a distraction-free space to work. No special hardware is required.

Are there growth opportunities?

Yes. High-performing agents may be promoted to QA reviewers, support leads, or training assistants as the company scales.

How to Apply

To begin, click “Apply Now” and upload your resume. Be sure to complete the brief written questionnaire that follows. If selected, our team will reach out with next steps. This is a high-demand role, so early applicants will be prioritized. We’re excited to help you start your remote support career with a company that values your growth.

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