Job Description

Montefiore is ranked among the top hospitals nationally and regionally by  U.S. News & World Report . For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a new system-level priority.

Montefiore Einstein Technology offers an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a difference in the lives of patients. We are comprised of 700+ individuals collaborating in our mission to improve the quality of healthcare through advanced IT solutions. Montefiore offers strong benefits, generous time off and a very competitive 403B contribution. 

*Montefiore requires employees to be available to work on-site when required (Yonkers, NY), and to be vaccinated, including for Flu and COVID.

Application Analyst -EPIC Ambulatory

Responsibilities:

• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Provide go-live and rollout support.
• Provide training and support for end users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
• Design database queries and create reports utilizing a report-writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Provide 24 x 7 on-call coverage for user support on a rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates (on-site, rotational support).
• Analyze necessary application modifications and work with the appropriate Montefiore Technology associate or the vendor to coordinate the modification.
• Function as a liaison to the vendor for Montefiore Technology,       
  • Contact vendor to report escalations and obtain assistance with solving issues.
  • Assist with the coordination of vendor activities including hardware or software installation.
• Performs other related duties as required.

Requirements:

• Bachelor’s degree or equivalent experience
• Epic certification in Ambulatory or Orders is required
• Experience with Behavioral Health, Social Work and Primary Care specialties is preferred
• 3+ years of related clinical or business experience
• Application/System implementation, troubleshooting, testing, and support experience
• Full life cycle of implementation with go-live support experience
• Strong desktop skills including Word, Excel, PowerPoint, Visio
• Strong analytical and problem-solving skills
• Critical thinking skills
• Strong interpersonal skills with customers, vendors, peers and management
• Presentation skills
• Excellent written and verbal communication skills
• On a rotational basis, provide remote 24 x 7 on-call support
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates
• MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT

Department: Montefiore Information Technology Bargaining Unit:  Non Union Campus:  YONKERS Employment Status:  Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 223506 Salary Range/Pay Rate: $84,000.00- $112,000.00  

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

LI-MF1-REDIRECT; SF-DICE-MIT

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