German Customer Specialist Hybrid in Malta (Chats and Emails Only) Job at Cross Border Talents, Malta

YXlpZS9EQUpuQ29UelpQTEt0Q3BxS0JXd3c9PQ==
  • Cross Border Talents
  • Malta

Job Description

Looking for a New Adventure? Discover a Career in Beautiful Malta!

Craving a fresh start in an island paradise? Malta, known for its crystal-clear waters, timeless architecture, and booming international job scene, might just be the opportunity you’ve been waiting for!

We’re looking for a motivated and meticulous Customer Specialist to become part of our dynamic team. If you excel in fast-paced environments, approach challenges with a solution-driven mindset, and are eager to make an impact, this could be your ideal role.

Role Overview:

As a Customer Specialist , you’ll handle inquiries via email and live chat—no phone calls required. You’ll play a crucial role in content moderation, enforcing platform standards, detecting fraudulent activity, and ensuring our users receive top-tier service.

Key Responsibilities:

  • Respond to customer queries efficiently through email and live chat

  • Monitor and manage user-generated content, maintaining adherence to platform guidelines

  • Detect, investigate, and address fraudulent behavior with accuracy

  • Keep thorough and well-organized records of all cases handled

  • Work closely with internal teams to optimize workflows and improve the customer experience

  • Use cutting-edge tools to provide clear, accurate, and helpful support

  • Meet individual performance metrics while contributing to broader team objectives

  • Liaise with both internal departments and external client teams to ensure alignment

  • Stay up-to-date with best practices in moderation and support through ongoing training

  • Adapt quickly to evolving tools, processes, and project priorities

Requirements:

  • Fluent in German (C1/C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation : Convenient company transport from designated locations
  • Relocation Assistance : Smooth onboarding support
  • Career Growth : Opportunities to develop professionally
  • Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Elite Metro Corp

Scrum Master Job at Elite Metro Corp

 ...Description Elite Metro Corp is looking for a passionate Entry-Level Scrum Master to join our dynamic team in the Telecommunications industry. In this role, you will work full-time remotely, facilitating Agile processes and ceremonies to ensure the successful delivery... 

The Contractor Consultants

Commercial Project Manager Job at The Contractor Consultants

 ...Lead Complex Commercial Projects to Completion - Join Monarch Construction Management as a Project Manager! Position Title: Commercial Project Manager Company Name: Monarch Construction Management Inc Salary Range: $140,000 - $160,000 per year, plus Year-End... 

UJUU

Content Creator Job at UJUU

 ...strive to better serve and meet the unfulfilled needs of our expansive audience. UJUU is seeking a creative and motivated Content Creator to join our Creative team. This role will have the unique opportunity to work closely with our Marketing teams and define the... 

ShalePro Energy Services

I&E Field Technician Job at ShalePro Energy Services

 ...ShalePro Energy Services, LLC is a natural gas service company. ShalePro Energy Services offers a full suite of best-in-class oil and natural gas field services spanning the Appalachian Basin - Marcellus/Utica shale play, as well as basins across the US. We have more than... 

Wingstop

Shift Lead Job at Wingstop

 ...for team members who want to deliver a flavor experience. NOW HIRING Full Time Now Hiring at Our New Wingstop Location!12460 Crabapple...  ..., and Cooks to join our team. Walk in for an on-the-spot interview and hiring! We are not in the wing business. We're in...