Job Description
Job Description - As a Human Resource Analyst, you will assist in the administration of various Human Resource services and programs.
- Utilizing the HR Case Management system, you will interact with all levels of employees, prior employees and job candidates via phone calls and submitted questions to answer queries and resolve issues in compliance with HR Services, company, and legal policies.
- Responds to questions and supports employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.
- Inquiries may come in via multiple channels (e.g., email, phone, case management system).
- Utilizes knowledge base, call tracking systems and/or third party resources to educate employees and managers of the HR Services available to them.
- Encourages self-service tools such as the HR Portal and other systems when appropriate.
- Escalates non-routine matters to appropriate subject matter experts.
- Portrays a positive, professional, customer and delivery orientated image of the company.
- Provides continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution.
- Provides feedback and recommends process improvements to management.
- Ensures high-quality standards for all activities, initiatives, and tasks.
- Adheres to all service level agreements (SLAs) established for the HR Services team.
- Appropriately documents case details and relevant information in the case management system.
- Ensures appropriate documentation for HR Services processes are up-to-date.
- May be responsible for training other HR Service Center analysts.
- Hours: 7am - 4pm AZ time
Qualifications - A College or University degree and/or relevant work experience in human resources is preferred.
- Excellent oral and written communication
- Customer service orientation
- Analytical skills
- Problem solving skills
- Detail oriented
- Works effectively as a team member
- Proficient in Microsoft Office suite of tools
- Basic knowledge of human resource programs a plus
- HRIS application tools/system knowledge (e.g. PeopleSoft, Service Now, Workday, etc.) - Workday experience a plus
Benefits Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Job Tags
Full time, Work experience placement,