Job Description

Requisition Number: 68794

The company built on breakthroughs. ​  
Join us.​    

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

The Business Engagement IT Support Technician provides technical assistance for service requests and incidents related to computer systems, software, hardware, and infrastructure, both on-site and remotely, as required by manufacturing facilities and users. This role includes rotating 24/7 on-call coverage.

Key skills include proficiency in Microsoft-based applications (Windows 10/11, Office 365) and Mac devices. Utilizing training, experience, and sound judgment, the technician will identify, diagnose, resolve, or escalate tickets in line with documented processes.

Key Responsibilities

•    Perform Active Directory Administration duties.
•    Provide limited support for corporate mobile devices. 
•    Work with cloud applications (Microsoft and 3rdparty) 
•    Troubleshooting Cisco VPN connectivity.
•    Provide remediating and minimizing anti-virus threats. 
•    Provide remote connection & utilization.
•    Perform imaging and deployment of MS workstations.
•    Perform asset lifecycle management skills. 
•    Support various browsers to include (Edge, Chrome, etc.).
•    Provide Installation & configuration of various software packages. 
•    Provide Installation & configuration of Security Software and patching.
•    Troubleshoot and install printer installations/ ink replacements. 
•    Provide divisional support for Mac OS and hardware (rarely).
•    Provide End user equipment moves (disconnect/reconnect).
•    Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. 
•    Work across the media team, corporate events, and IT for meeting support and problem resolution.
•    Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
•    Escort IT Vendors for other IT Teams (where permitted)  
•    Documentation (records) management, on-boarding (Training) of new hires, and provide conference room support.
•    Demonstrate flexibility and willingness to change priorities at a moment’s notice. 
•    Ensure discreet handling of all business and maintains the highest level of confidentiality. Provide remote and onsite technical assistance, including smart hands tasks.

Experiences/Education - Required

• Associate’s degree required.
• Prior computer/server/networking hardware experience beyond imaging and deployment.
• Proficient in time management and task prioritization.
• Excellent communication and interpersonal skills.
• Effective organization and planning skills, with ability to handle changing priorities.
• Must be a self-starter, able to work in team environment and motivate others.

Experiences/Education - Desired

• Prior experience with computer hardware & software installation, troubleshooting and support.
• Basic 'smart hands' experience and network configuration knowledge.
• Prior experience imaging and working with/deployment of computers and workstations.
  
• Ability to demonstrate a basic knowledge management.

This position does not support immigration sponsorship.  

The range for this position is $48,691.00 - $66,951.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

A job that shapes a life.  

Corning offers you the total package.  

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career.  We also offer a 401(k) savings plan with company matching contributions.  
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs. 
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.     
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors.  

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .

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