Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Sr Manager, Solutions Engineering Support at T-Mobile is responsible for leading a team of Product test and validation engineers (BVT), ensuring the effective deployment and enablement of TFB products and services with a focus on customer and seller experiences. This role involves developing and executing strategic plans that include training, certifications, and resource management, all while maintaining financial discipline. By fostering cross-functional collaboration with teams in Network and IT, the Sr Manager enhances processes and customer experiences across systems, hardware, software, cloud services etc and serves as a crucial point of contact and integral function during product development and deployment phases. Continuous process optimization and effective risk/time management are key responsibilities, contributing to the overall efficiency and success of T-Mobile's operations. Through leadership and strategic oversight, this role significantly boosts T-Mobile's capability to deliver high quality products/solutions for our customers.

Job Responsibilities :

• Leads a team of Product Testing and Validation engineers, ensuring effective deployment and enablement of TFB products across all portfolios
• Develops and executes strategic plans that include training, certifications, and resource management
• Maintains financial discipline within the team to ensure budget adherence and cost effectiveness
• Fosters cross-functional collaboration to enhance processes and seller/customer experiences with our products, platforms, tools, hardware, cloud services etc
• Serves as a crucial point of contact during development and deployment phases, facilitating communication and problem resolution while working with network and IT engineering teams
• Optimizes processes continuously and manages risks effectively to improve operational efficiency

Education and Work Experience :

• Bachelor's Degree Computer Science or Engineering (Required)
• Master's/Advanced Degree Business Administration or Information Technology (Preferred)
• 7-10 years Leading a team or high profile projects in the deployment and management of network, hardware, platforms and cloud-based solutions Preferred
• 5-10 years of hands on and leader level experience in systems and services testing and validation of hardware, software, cloud services, platforms etc Preferred
• 4-7 years Developing strategic plans for technology implementations, including training and certifications Preferred
• 4-7 years Cross-functional collaboration specifically with networking engineering and IT to enhance processes and customer experiences in a technical environment Preferred

Knowledge, Skills and Abilities :

• Project Management Expertise in managing large-scale projects, including planning, execution, and delivery, ensuring alignment with strategic business goals. (Required)
• Leadership Ability to lead and motivate a team of Product support/BVT engineers, fostering a collaborative and productive environment. (Required)
• Strategic Thinking Capability to develop and execute strategic plans that effectively align with the organization's objectives and enhance operational efficiency. (Required)
• Risk Management Proficiency in identifying, assessing, and mitigating risks throughout the BVT testing process to ensure project success. (Required)
• Cross Functional Relationships Strong skills in building and maintaining relationships across various departments to enhance process integration and efficiency. (Required)
• Financial Analysis Ability to manage budgets and perform financial analysis to maintain financial discipline within the project scope. (Preferred)
• Analytics Skills in analyzing data to derive insights that drive decision-making and process improvements. (Preferred)
• Technical Writing Ability to produce clear and effective technical documentation related to validation and testing of products and project specifications. (Preferred)
• Training Experience in developing and conducting training programs to enhance team capabilities and certifications across TFB product portfolios and testing methodologies. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): Yes



DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $131,200 - $236,700

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!


T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Job Tags

Full time, Temporary work, Part time, Work experience placement, Local area, Flexible hours,

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