Job Description

Night Auditor - TownePlace Suites El Paso Northwest Location El Paso, TX :

Wildflower Hotels is now hiring a dedicated and passionate Night Auditor for our TownePlace Suites El Paso Northwest opening in June 2025. The Night Auditor is responsible for providing attentive , courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests approaching the Front Desk in accordance with IHG standards.
• Maintain proper operation of the phone system and ensure that all IHG performance standards are met.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service, facilities and hours of operation.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Follow all hotel credit policies.
• Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all hotel policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

KNOWLEDGE, SKILLS, & RESPONSIBILITIES REQUIRED:

• Experience in a hotel REQUIRED.
• Please note this is an OVERNIGHT position.
• High School diploma or equivalent required.
• Experience with Opera and Merlin (a plus but not required).
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.
• Job Type: Full-time

EXPERIENCE

• Hotel Front Desk: 1+ years (REQUIRED)
• Marriott Operating Systems (Preferred)

If you possess the above skill set and would be interested in applying for this exciting position, please submit your resume for consideration.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• hotel: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• El Paso, TX 79932 (Required)

Ability to Relocate:

• El Paso, TX 79932: Relocate before starting work (Preferred)

Work Location: In person

Job Tags

Full time, Immediate start, Relocation, Flexible hours, Shift work, Weekend work, Day shift, Monday to Friday,

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