Patient Hub Transfer Coordinator - Call Center - Full Time 12 Hour Night Shift
JOB SUMMARY:
The position of the Patient Hub Transfer Coordinator is to be first point of contact for all external requested transfers coming into Pipeline Health’s Hub Transfer phone line and facilitates a timely transfer based on the adherence of transfer processes and escalations. The Patient Hub Transfer Coordinator works closely with the remote Utilization Review (UR) Nurses to assure the patient meets inpatient status prior to accepting the transfer. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication. Coordinator obtains demographic info, pre-registers the account and verifies insurance eligibility. Coordinator obtains appropriate authorization as needed and directed by leadership.
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