Job Description
The Photographer is responsible for photographing daily events, including, but not limited to embarkation,
gangways, dining rooms, portraits and any other events that may require a photographer to be present to
document the event(s). Photographers will also work on gangways or in other areas “in character” as a
photo mascot. Photo Gallery duties include delivering excellent customer service while handling sales of
photo and retail items, and ensuring products are well displayed and merchandised to company
standards.
QUALIFICATIONS:
▪ Minimum of six months experience as a photographer required, preferably in a high-volume souvenir
photography business.
▪ Strong demonstrated knowledge and understanding of photographic exposure, composition and
focus is essential.
▪ Must be able to use a modern Digital SLR camera, hot-shoe mounted flash and other professional
equipment - (iPhone experience is not acceptable).
▪ Basic knowledge and experience to operate basic computer systems and touch-screen kiosks is
required.
▪ Ability to effectively deal with internal and external guests, some of whom will require high levels of
discretion, patience, tact and diplomacy
▪ Knowledge of principles for providing exemplary customer service including problem resolution and
achievement of quality service standards
▪ Must be able to work independently and function under pressure in a deadline oriented, fast paced
environment for extended periods.
▪ Must enjoy working with the public in a busy, active and sometimes noisy environment.
JOB SKILLS/RESULTS
Business Acumen
▪ Photograph events onboard and ashore as required, always being proactive to maximize image
counts and image quality in order to meet established performance goals
▪ Wear mascot costumes inside/outside the ship for photo shoots, engaging guests with lively energy
and enthusiasm at all times
▪ Deliver excellent customer service at all times by presenting a friendly, warm and calm attitude
towards guest and continuously following the highest standards.
▪ Proactively assist guests in the Photo Gallery in locating their photos to maximize sales of photos
and retail products.
▪ Proactively strive to enhance photography and sales skills to achieve sales and image capture
performance targets on a regular basis.
▪ Follow trained departmental and shipboard environmental rules and regulations.
▪ Use a range of photographic equipment, including but not limited to digital SLR cameras, portrait
studio equipment, computers and image editing software.
▪ Assist with set up, breakdown and storage of the Portrait Studio equipment.
▪ Assist with set up and breakdown of photo gallery retail displays, marketing materials, and
photographs. Help maintain photo gallery and sales areas clean and organized as per company
operating procedures.
▪ Proactively promote photo services and products when interacting with guests.
LANGUAGE REQUIREMENTS:
• Excellent ability to speak English clearly, distinctly and cordially
• Excellent ability to understand, read and write English in order to interpret written procedures, policies
and manuals. This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors and co-workers.
Place of work: onboard a cruise ship.
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