Job Summary
Chloeta is seeking a skilled Problem Resolution Officer to provide a ssist ance to subrecipient inquiries and facilitates the resolution of subrecipient problems/conflicts and ensures compliance with State, Federal and local laws, regulations and policies for the State ’s FEMA Public Assistance Program .
Job Classification: 1099 Contractor, Call when needed
Duty Station : Remote/virtual Nationwide
Travel: This position may require travel to client locations and project sites.
Duties/Responsibilities
Identifies and analyzes data and information which may suggest a developing pattern of problems or complaints
P rovides the State leadership with courses of action to intervene/correct the situation
Monitors project compliance with applicable federal and state laws, regulations and policies.
Evaluate s the root causes of issues related to eligibility, compliance, project timelines, or funding
Work s closely with applicants, subrecipients, and FEMA representatives to gather relevant information
Serve s as the primary point of contact for applicants and subrecipients experiencing challenges
Communicate s decisions, outcomes, and next steps clearly and promptly to all parties involved
Develop s actionable solutions to address eligibility disputes, cost recovery issues, and project delays
Coordinate s with FEMA specialists, state agencies, and other teams to ensure resolution actions are implemented effectively
Ensure s that resolution actions align with FEMA program requirements and maintain proper documentation for auditing purposes
Provide s feedback to FEMA and other relevant authorities on potential policy or process enhancements based on recurring issues
Required Skills/Abilities
Knowledge of construction and engineering, architecture, environmental assessments, historic preservation, insurance
K nowledge of the Stafford Act, or the National Flood Insurance Act (NFIA) programs, e.g. PA, IA, and HMGP
E xtensive knowledge of the operational and regulatory aspects of the FEMA Public Assistance Program
Exceptional interpersonal and communication skills
Comprehensive understanding of FEMA grant programs, including Public Assistance (PA), Hazard Mitigation Grant Program (HMGP), and others
Familiarity with FEMA guidelines, policies, and compliance requirements
Ability to interpret and apply federal regulations to ensure compliance
Strong organizational skills and meticulous attention to detail, ensuring accuracy in all aspects of grant management and reporting
Comfortable adapting to evolving priorities and requirements
Dedication to delivering high-quality results that align with organizational goals and community needs
Ability to manage multiple projects and priorities in a dynamic environment
Familiarity with FEMA GO, Grants Portal, and other grant management platforms
Education and Experience
Required: Bachelor’s degree in public administration, Emergency Management, Business, or a related field
Required: At least three (3) years of relevant experience working in one or more of the technical fields of construction and engineering, architecture, environmental assessments, historic preservation, insurance and knowledge of federal regulations pertaining to the FEMA Public Assistance Program
About Chloeta
Chloeta is a Native American owned enterprise providing a diverse range of engineering, scientific, and technical solutions to support military, energy, homeland security, emergency preparedness, and critical infrastructure requirements.
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