Job Description

Job Description

Location New York/New England

Manage customer projects through interaction with various internal departments and provide external customers with information and support. Provide operational direction, guidance and support to all departments regarding the production of bridge products from initial sale to final contract close out consistent with the corporate mission, guiding principles, and financial objectives.

Essential functions

• Develop and maintain good relationships with customer
• Coordinate with drafting/engineering and production coordinators to determine projects schedules
• Review and approve purchase orders, invoices, and sales contracts to ensure that legal obligations are met
• Review specifications to ensure that the scope of the work is consistent with the bid
• Maintain records of communications with customers (phone calls, conversations, standard letters and notices) and update Canam systems with the appropriate dates
• Reply to Requests for Information from all departments
• Follow up on any codes that may affect delivery in collaboration with the credit department
• Review comparison reports
• Research and write up change orders based on verifiable information
• Follow up on collection letters to customers
• Write up processing forms and/or processes extra credit
• Ensure that final drawings are sent and calculations are included if necessary
• Process back charge forms in collaboration with various departments when claims are received
• Review claims, document issues, and resolve claims with management granting final approval
• Review charges, document issues, and provide management with the supporting documents necessary to review claims
• Update tracking spreadsheets with all back charges and change orders
• Attend job site meetings as directed by management
• Work with customers on any job site in an ongoing effort to avoid or minimize the cost impact of potential back charges
• Research accounting issues as requested by the Accounting Manager
• Prepare reports and correspondence for internal and external use
• Perform other duties as assigned by supervisor 

Qualifications

• Bachelor’s degree (B.A.) or the equivalent from a college or technical school with a four-year program
• At least 5 years of related experience in the steel fabrication industry
• Knowledge of AISC, AWS, ASTM and OSHA requirements
• Effective communication skills and strong customer orientation
• Effective problem-solving and decision-making skills
• Strong negotiating skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Exceptional and proven organizational skills
• Ability to write routine reports and correspondence 
• Ability to apply basic geometry and trigonometry concepts
• Willingness to travel for necessary training and job site visits
• Working knowledge of Microsoft Word, Excel, Project and Google Suite
• Read and speak English

Additional Information

Canam Bridges designs, manufactures and installs steel bridges for major infrastructure contractors across North America. Canam Bridges is a member of Canam Group, which has over 5,100 employees and operates 22 plants in North America, as well as engineering offices in Canada, Romania, India and the Philippines.

Physical demands

Regularly required to sit; use hands and fingers to type, handle or feel objects, tools, or controls; and reach with hands and arms. Frequently required to talk or hear.

Work environment

General office and constant exposure to computer display. May be exposed to steel fabrication environment and occasional outside weather conditions, excessive noise levels, and vibration. May work near moving mechanical parts and be exposed to fumes or airborne particles.

Remuneration

We offer a competitive compensation and benefits package as well as excellent opportunities for training and advancement.

Canam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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