Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

Responsibilities:

• ​Review potentially fraudulent activity and/or accounts for the prevention and detection of possible transactional and non-transactional fraud. 
• The analyst will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible account take over.
• An ideal candidate will demonstrate attention to detail when making outbound calls and improve the customer experience when receiving inbound calls. 
• Experience is gained through training, following established procedures, guidelines and research utilizing multiple systems and tools. 

Required Qualifications:

"Must" have these skills to be minimally qualified:

• Able to complete moderate to complex research and analysis of account activity to assess levels of risk and fraud type 
• 1 year previous Fraud Experience ​
• Ability to talk appropriate action through customer inbound and outbound phone / email contacts to resolve inquiries in a multi-faceted, fast paced and dynamic area while incorporating our commitments
• Able to provide review and analysis following established procedures and guidelines and research utilizing multiple systems and tools
• Work Shift - (Sunday - Thursday 1:00pm - 9:30pm)

Desired Qualifications:

• Strong attention to detail
• Consistent performance
• Knowledge of fraud detection bank systems

Shift:

Hours Per Week: 

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