This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30pm or 9:00 am – 5:30 pm .It may be necessary, given the business need, to work occasional overtime. Employees will be required to work some days onsite and some days from home.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

If you are within commutable distance to the office at 100 Front Street Worcester. MA, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Supports Care Management department functions; assists and cross-trains co-workers on entering referrals for Care Management.
• Makes follow-up phone calls to discharged patients, post-acute admissions and communicates identified issues to Care Management/Social Workers or others for timely intervention/resolution following established standards.
• Schedules Primary Care Physician and Specialist appointments when available for patients identified as needing follow-up appointments after discharge from an inpatient or skilled nursing facility.
• Supports multiple office functions and provides cross-coverage for entering department referrals as required.
• Based on daily Hospital and Skilled Nursing Facility Discharges, determines patient category utilizing pre-established guidelines and calls patient and/or family to assess needs within position responsibility.
• Documents in computerized medical record input from a patient and family for MA10 Transition Coordinator 2 other health team members.
• Assists health team members in the formulation of patient care plan within position responsibility.
• Relays information, questions / concerns to and from patients, Care Managers and others.
• Escalating issues to Director or others as required.
• Documents communications and resolutions in appropriate database per department standards.
• Represents the department as needed on interdepartmental meetings and committees when requested.
• Maintains patient, staff and institutional confidentiality.
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives.
• Performs other similar and related duties as required or directed.
• Regular, reliable and predicable attendance is required.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• High School Diploma / GED
• Must be 18 years of age OR older
• 3 + years relevant experience
• Certified Medical Assistant, EMT, OR licensed LPN in the State of Massachusetts
• Basic clinical skills and demonstrated excellent customer service skills.
• Proficient in various software applications such as Microsoft Office Excel, Microsoft Word and Microsoft Outlook.
• Knowledge of Microsoft Excel spreadsheets with ability to sort data.
• Must consistently exercise sound decision-making skills.
• Must have ability to multi-task, prioritizing daily workload and seek assistance when necessary.
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm or 9:00 am – 5:30 pm . It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications.

• Electronic Medical Record experience preferred.
• Excellent organizational, interpersonal, written and verbal communication skills.
• Effective problem-solving skills.
• Demonstrated ability to learn new processes quickly.
• Proven experience in telephone contact with patients within an ambulatory practice setting.

Telecommuting Requirements:

• Reside within commutable distance to the office at 100 Front Street Worcester. MA
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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